TOUR RESERVATIONS To check tour availability on any of our tours, visit our web site or contact our office. Many of our tours sell-out quickly, while others may still have availability the day prior. Reservations are required to secure space on our tours, but do not guarantee that space until deposit payment is received. Guest seats are held for seven days, after reservation, to allow time for your payment to reach our office by mail. Credit Card payment the day of reservation guarantees your tour seat. In the event you are unable to secure deposit payment within seven days and would like to participate in the tour, please consult your booking agent for special consideration. Reservations may be made by phone, in person at our office, or the most convenient method via our website. Our office hours are 8:00AM-6:00PM EST, Monday through Friday. We are closed on the weekends and on major holidays. Fabulous Tours, 304 SW Suwannee Avenue, Branford, Florida 32008, Local (386) 935-2700, Toll Free 1-866-970-TOUR. Reservations may easily be made 24 hours a day through our website, a credit is required for online bookings. Our site can provide current tour availability at anytime, after completing an online booking a confirmation email will be sent to you.
PAYMENTS Payments may be made by cash, check, credit card, or money order. Checks & money orders should be payable to "Fabulous Tours". Please note your name and reservation number when mailing payments. Reservations are confirmed when deposit is received. An invoice for final tour payment and guiding itinerary will be sent to you approximately four weeks prior to the tour departure date.
REFUND POLICY If Fabulous Tours has to cancel a tour due to lack of participation, natural disasters, acts of God, or any other unforeseen, unpredictable circumstances, all payments made will be refunded in full. If a tour is cancelled for any reason, you will be notified by our office as soon as possible prior to the tour. Cancellations made by a guest for any reason will be subject to the following refund schedule, based on number of days prior to departure. SINGLE DAY TOURS: >30 Days = Full Refund | 29 - 15 Days = Deposit Held as Credit | 14 - 7 Days = Deposit Forfeit | <7 Days = Forfeit Total MULTI DAY TOURS: >60 Days = Full Refund | 59 - 30 Days = Deposit Held as Credit | 29 - 15 Days = Deposit Forfeit | <14 Days = Forfeit Total Should one person cancel prior or leave the tour while in progress and a roommate remains, the remaining person is responsible for higher rate now applicable. Most land tours are transferable, please check with our office about the particular tour before reselling your booking.
TOUR INSURANCE We are happy to offer AIG Travel Guard travel insurance to all our tour participants. Your upcoming tour is a significant investment, therefore we recommend the purchase of travel insurance to cover a variety of incidents; trip cancellations, trip interruptions, trip delay, baggage & personal effects loss, baggage delay, medical expenses, and emergency medical transportation. Insurance information is available at time of booking or by request.
SEAT ASSIGNMENTS If you have seating preferences, please inform us or make note in the special request field of an online booking. Seats will always be assigned and remain while onboard. Unless otherwise requested seats will be assigned from front to back based on date of payment.
GRATUITY Tipping is personal, related to your impressions of how you were served by your escort and motorcoach driver. Such expressions of appreciation we feel should be offered on an individual basis. Suggested gratuity is $3-$5 per person, per day given directly to the escort and driver.
FINAL DOCUMENTS Final documents for multi day tours include your travel tickets with departure point, detailed itinerary, luggage tags, hotel list, and other important information about the tour. Documents are provided approximately ten days prior to departure by standard mail. Reservation made less than 20 days prior to departure may require express shipping of these documents and will be added to your tour price.
DEPARTURE LOCATIONS Fabulous Tours serves North Florida and South Georgia with standard pickup locations within 50 miles of a guests' home. Depending on participation when tour finalizes, exact pickup locations will be determined. We welcome guests from outside our normal service area as well. We are more than happy to assist with connecting accommodations to meet a tour. On occasion it may be required for guests to transfer one time from a pickup vehicle to the touring vehicle. Pickups will always be organized in the most efficient and reasonable way for all guests.
IDENTIFCATION It is our suggestion that guests always carry photo identification with them on a tour, however it not required for most land tours. For all International tours and cruises, U.S. citizens must have a valid passport and/or travel visa in some countries.
LUGGAGE Due to handling capacity, we urge our tour members to carry one bag per person when possible. Porterage for this bag is included in the tour price. Luggage in excess of 2 pieces will require additional charges (greater of $25 or $5/day). Although every effort is made to handle guest's luggage carefully, we cannot be responsible, assume liability, or accept claims for loss or damage to baggage and personal effects due to breakage, theft, ordinary wear and tear, or through hotel, airline and group carrier handling, or other forces majeure. You may accept travel insurance to cover these possibilities.
HEALTH & DISABILITY Guests must notify us in advance of any physical or mental illness, disability, or other conditions for which special accommodations are necessary. Also we must be notified of any medical treatment that may render the guest unfit for travel or constitute a risk or danger to the passenger or anyone else on board. Guests needing any form of assistance and those who are physically disabled must be accompanied by someone who will take full responsibility for any needed assistance during the tour and in the event of an emergency. We reserve the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other passengers. All travelers should consult his/her physician before making tour reservations. Guests requiring a wheelchair must provide their own collapsible wheelchair or contact us in advance to lease. Please be aware that some hotels, attractions, and other areas may have certain physical conditions that may limit the accessibility of wheelchair guests.
RESPONSIBILTY CLAUSE Fabulous Tours (hereinafter referred to as FTC) is responsible to you in making arrangements for the tour services offered in this brochure, including, but not limited to transportation, sightseeing, meals, and accommodations. The agents, hotels, and other suppliers providing tour services are independent contractors and are not agents or employees of FTC. FTC acts only as an agent of the air carrier and/or the cruise line, while for all other purposes, FTC does not act as an agent for any party whatsoever. FTC is not responsible for the willful or negligent acts and/or omissions of such suppliers or of any air carrier and/or cruise line or their respective employees, agents, or representatives, including, but not limited to, their failure to deliver or their partial or inadequate delivery of services. All certificates and other travel documents for tour services issued by FTC are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. By agreeing to utilize the travel services of FTC, you agree that neither FTC, nor any representative, employee, or affiliate shall be liable for any accident, injury, death, property damage, delay, inconvenience, loss of enjoyment, upset, distress or frustration, or personal loss to you or to those traveling with you in connection with any accommodations, transportation, or other travel services, or resulting directly or indirectly from any occurrences or conditions beyond FTC's control, including but not limited to, weather, acts of terrorism, war, defects in vehicles, breakdown in equipment, strikes, theft, delay or cancellation of, or changes in itinerary or schedules. FTC is not liable for any expenses or damages incurred by any tour member. Parking at any of FTC's designated departure points is at your own risk. FTC is not liable for any theft or damage to vehicles left at designated departure points or costs related to, and not limited to towing or retrieval of towed vehicles. All pricing is subject to change. FTC reserves the right to correct promotional or pricing errors at any time, or increase the program price in the event of cost increases due to changes in fare, currency fluctuations, park fee increases, taxes, fuel surcharges, etc.. FTC reserves the right to cancel or alter, at their discretion and without notice, any tour including, but not limited to, change of price, dates, routing, change of hotels, meals, shows, and/or sightseeing services of any tour in this tour brochure or any literature pertaining to a FTC tour. FTC reserves the right to decline to accept or retain any person as a member of any tour or vacation at its discretion. FTC and/or their tour escort retains the right to terminate the participation (without refund) of any group member at their discretion, if such person's health, actions, or general deportment impede the operation of the tour and/or causes any hardship or loss of enjoyment to the tour escort and/or other tour members. In such case there will be no refund to the tour member for the unused portion of the tour, and all additional expenses incurred, such as airline ticket costs, transfers to the airport etc., will be the sole responsibility of the tour member whose membership was terminated. Written notice of any claim against FTC must be received no later than two weeks after the date that services were provided or were to be provided to a tour participant. No person, other than an authorized representative of FTC by a document in writing, is authorized to vary, add, or waive any term or condition set forth in the preceding provisions.