How can I make a reservation?
Reservations may be made on our website, phone, or through your travel agent.
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What are the deposit terms?
Generally a deposit is made at the time of booking either with a credit card or by mailing a check. Reservations made on the website require a credit card.
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How do I know if seats are available on a tour?
To check tour availability on any of our tours, visit our web site or contact our office. Many of our tours sell-out quickly, while others may still have availability the day prior.
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When is my seat reserved?
Reservations are required to secure space on our tours, but do not guarantee that space until deposit payment is received. Guest seats are held for seven days, after reservation, to allow time for your payment to reach our office by mail. Credit Card payment the day of reservation guarantees your tour seat. In the event you are unable to secure deposit payment within seven days and would like to participate in the tour, please consult your booking agent for special consideration.
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What are Fabulous Tours office hours?
Our office hours are 8:00AM-6:00PM EST, Monday through Friday. We are closed on the weekends and on major holidays. Fabulous Tours, 304 SW Suwannee Avenue, Branford, Florida 32008, Local (386) 935-2700, Toll Free 1-866-970-TOUR.
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What payment forms are accepted?
Payments may be made by cash, check, money order, VISA, MasterCard, or American Express. Checks & money orders should be payable to "Fabulous Tours". Please note your name and reservation number when mailing payments.
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What if a tour is cancelled?
If Fabulous Tours has to cancel a tour due to lack of participation, natural disasters, acts of God, or any other unforeseen, unpredictable circumstances, all payments made will be refunded in full. If a tour is cancelled for any reason, you will be notified by our office as soon as possible prior to the tour. Cancellations made by a guest for any reason will be subject to the following refund schedule, based on number of days prior to departure. SINGLE DAY TOURS: >30 Days = Full Refund | 29 - 15 Days = Deposit Held as Credit | 14 - 7 Days = Deposit Forfeit | <7 Days = Forfeit Total MULTI DAY TOURS: >60 Days = Full Refund | 59 - 30 Days = Deposit Held as Credit | 29 - 15 Days = Deposit Forfeit | <14 Days = Forfeit Total Should one person cancel prior or leave the tour while in progress and a roommate remains, the remaining person is responsible for higher rate now applicable. Most land tours are transferable, please check with our office about the particular tour before reselling your booking.
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Do you offer tour insurance?
We are happy to offer AIG Travel Guard travel insurance to all our tour participants. Your upcoming tour is a significant investment, therefore we recommend the purchase of travel insurance to cover a variety of incidents; trip cancellations, trip interruptions, trip delay, baggage & personal effects loss, baggage delay, medical expenses, and emergency medical transportation. Insurance information is available at time of booking or by request.
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Can I request a specific seat?
If you have seating preferences, please inform us or make note in the special request field of an online booking. Seats will always be assigned and remain while onboard. Unless otherwise requested seats will be assigned from front to back based on date of payment.
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Is gratuity included?
Tipping is personal, related to your impressions of how you were served by your escort and motorcoach driver. Such expressions of appreciation we feel should be offered on an individual basis. Suggested gratuity is $3-$5 per person, per day given directly to the escort and driver.
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When will I receive my tour documents?
Final documents for multi day tours include your travel tickets with departure point, detailed itinerary, luggage tags, hotel list, and other important information about the tour. Documents are provided approximately ten days prior to departure by standard mail. Reservation made less than 20 days prior to departure may require express shipping of these documents and will be added to your tour price.
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Where will the coach pick me up?
Fabulous Tours serves North Florida and South Georgia with standard pickup locations within 50 miles of a guests' home. Depending on participation when tour finalizes, exact pickup locations will be determined. We welcome guests from outside our normal service area as well. We are more than happy to assist with connecting accommodations to meet a tour. On occasion it may be required for guests to transfer one time from a pickup vehicle to the touring vehicle. Pickups will always be organized in the most efficient and reasonable way for all guests.
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Am I required to have a passport?
It is our suggestion that guests always carry photo identification with them on a tour, however it not required for most land tours. For all International tours and cruises, U.S. citizens must have a valid passport and/or travel visa in some countries.
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How many bags can I bring?
Due to handling capacity, we urge our tour members to carry one bag per person when possible. Porterage for this bag is included in the tour price. Luggage in excess of 2 pieces will require additional charges (greater of $25 or $5/day).
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What if my bag gets lost?
Although every effort is made to handle guest's luggage carefully, we cannot be responsible, assume liability, or accept claims for loss or damage to baggage and personal effects due to breakage, theft, ordinary wear and tear, or through hotel, airline and group carrier handling, or other forces majeure. You may accept travel insurance to cover these possibilities.
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I have a special need, what accommodations can be made for me?
Guests must notify us in advance of any physical or mental illness, disability, or other conditions for which special accommodations are necessary. Also we must be notified of any medical treatment that may render the guest unfit for travel or constitute a risk or danger to the passenger or anyone else on board. Guests needing any form of assistance and those who are physically disabled must be accompanied by someone who will take full responsibility for any needed assistance during the tour and in the event of an emergency. We reserve the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other passengers. All travelers should consult his/her physician before making tour reservations. Guests requiring a wheelchair must provide their own collapsible wheelchair or contact us in advance to lease. Please be aware that some hotels, attractions, and other areas may have certain physical conditions that may limit the accessibility of wheelchair guests.
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